Freshdesk
www.freshworks.com/freshdesk/omni/ · Customer service software
Technical signals that affect AI discovery and retrieval — robots.txt, sitemap.xml, and llms.txt.
Snapshot
Technical readiness summary
Latest robots.txt, sitemap, and llms.txt checks for this brand.
robots.txt
Sitemap
llms.txt
Changes since last check
Notable differences from the previous technical readiness audit.
Sitemap
- Consolidated sitemap changed since previous run.
robots.txt
Crawler access and crawl directives at the site root.
File exists
https://www.freshworks.com/robots.txt returned HTTP 200.
Reachable
robots.txt was fetched successfully.
Parseable
Robots directives parsed successfully.
Sitemap declared
1 sitemap declaration found.
Global crawl block
User-agent * is allowed to access the site root.
Major crawler access
All selected crawlers are allowed at the site root.
Robots.txt is accessible and permits major search and AI crawlers at the site root.
The robots.txt file is reachable, parseable, and does not apply a global crawl block to public site content at the root level. Googlebot and Bingbot are allowed, as are the assessed AI crawlers and retrieval agents: GPTBot, ChatGPT-User, ClaudeBot, Claude-User, and PerplexityBot. A sitemap index is declared, which provides a discoverable sitemap reference for crawlers.
Sitemap
Discovery, parsing, and URL inventory from sitemap.xml.
Pages
480
Issues
0
No issues recorded.
A valid sitemap was discovered and 480 URLs were consolidated.
Sitemap discovery found one root sitemap at the configured location. It was fetched and parsed successfully as a URL set, with no nested sitemaps to resolve. The process consolidated 480 deduplicated URL entries; this confirms sitemap extraction only, not whether those URLs are accessible, indexable, or suitable for search.
llms.txt
AI-oriented site guide and optional llms-full.txt export.
llms.txt found
Found
llms-full.txt found
Not found
https://www.freshworks.com/llms-full.txt
llms-full.txt not found
No root-level llms-full.txt file was found.
The llms.txt guide looks largely healthy
The site exposes a readable llms.txt guide with an H1 title and 78 valid curated links. Recorded findings include 1 missing llms-full.txt.
Next step
Review optional llms-full.txt coverage if you want a single-file content export.